Returns and refunds
How returns work for rented and purchased pieces, and what happens to your deposit.
Last updated September 2026
- Return a rental within
- 24 hours
- Exchange a purchase within
- 7 days
- Deposit refunded in
- 3–5 business days
Rental Returns
Return Window
All rented items must be returned within 24 hours of your event date. The exact return date is confirmed at the time of your booking.
Condition on Return
Items must be returned in the same condition they were collected — clean, undamaged, and with all accessories (e.g. fila, sash, headgear) included.
Late Returns
Items returned after the agreed deadline will incur a late fee of 20% of the daily rental price per additional day. We will notify you by WhatsApp before charging.
How to Return
Returns are made in-person at our studio. If you cannot return in person, you must notify us at least 12 hours in advance to arrange an alternative.
Security Deposits
How Deposits Work
A refundable security deposit is collected at the time of rental. The deposit amount is listed on each product page.
Full Refund
Your deposit is refunded in full within 3–5 business days of the item being returned in good condition. Refunds are made via the same payment method used at checkout.
Deductions
If an item is returned damaged, stained, or with missing accessories, the cost of repair or replacement will be deducted from your deposit. We will provide photographic evidence and an itemised breakdown before any deduction is made.
Sale Items
Exchange Policy
We accept exchanges on purchased items within 7 days of collection, provided the item is unworn, unaltered, and in its original condition with tags attached.
No Cash Refunds on Sales
All sale items are final sale. We do not offer cash or card refunds on purchased items. If your item has a manufacturing defect, please contact us within 48 hours of collection.
How to Request an Exchange
Message us on WhatsApp with your order details and the reason for the exchange. Exchanges are subject to stock availability.
Custom / Made-to-Order Items
Custom or made-to-order pieces are non-returnable and non-exchangeable, as they are made specifically for you.
Contact & Disputes
Reach Us First
Before raising a dispute with your bank or payment provider, please contact us directly. We resolve almost all issues quickly and fairly over WhatsApp.
WhatsApp Support
Send a message to +234 811 368 3580 with your order reference, event date, and a brief description of the issue. We respond within 24 hours.
Response Time
We aim to respond to all return and refund queries within one business day. Complex claims (e.g. damage disputes) may take up to 5 business days to resolve.